Feedback in. Decisions out.
Connect your sources once. AI classifies, deduplicates, and scores everything automatically. You get a two-minute brief every Monday — no dashboard required.
No credit card required
Collect
Works with what you already use.
Forward emails, connect Slack, sync Zendesk, drop in the widget, or import a CSV. Feedback flows in from wherever your users reach you — setup takes under 5 minutes.
Email Forwarding
Each project gets a unique Triagly email address. Forward support emails and they flow right in.
Embeddable Widget
Drop a lightweight widget into your app. Users submit feedback without leaving the page, including screenshot capture.
Slack
Just @Triagly in any channel. Emoji reactions confirm when feedback is captured.
Zendesk
Connect your Zendesk account and tickets sync automatically every 15 minutes.
IntercomComing Soon
New conversations, user replies, and ratings flow in via webhook — no polling, no delay.
CSV Import
Migrating from a spreadsheet or another tool? Import your existing feedback in one click.
Triage
How the AI works.
Every piece of feedback is processed the moment it arrives. Classification runs at ~85–90% accuracy out of the box — every prediction is editable, and corrections improve future results automatically.
Summarization
Long, rambling emails become concise issue titles you can act on. Every item gets a clear, actionable summary.
Classification
Bug, feature request, improvement, or question — every item is categorized automatically so you can filter by what matters.
Priority Scoring
A composite score weighing sentiment, frequency, recency, and impact. You see what's urgent without reading every item.
Duplicate Detection
"Can't log in," "login broken," and "auth fails" — Triagly groups them using semantic matching. You see 5 mentions, not 5 separate items.
Pattern Detection
A daily scan identifies recurring themes across all your feedback. See what's trending up, what's fading, and what just appeared.
Auto-Tagging
Relevant tags are generated from the content itself. No manual taxonomy — Triagly builds it as feedback comes in.
Triage in Action
Mixed feedback, automatically separated.
Users rarely send one thing at a time. Triagly reads between the lines, splitting bundled feedback into individual, classified items — each with its own priority, category, and summary.
From: Sarah Chen <sarah@acmecorp.com>
Subject: Several things from this week
Hey team,
Quick heads-up — one of our clients mentioned they can see our internal team channels. They brought it up in a call today and said they could read pricing discussions. That feels like a pretty serious privacy issue.
On a lighter note, a few people on the team have been asking about keyboard shortcuts. Things like Cmd+K to jump between projects or quick keys for triaging items. Would speed things up a lot.
Also, does Relaybox support single sign-on? A customer is asking before they approve Relaybox use company-wide.
Thanks,
Sarah
Clients can access internal team channels
Add keyboard shortcuts for common actions
Does Relaybox support single sign-on?
Deliver
The decision brief. This is the product.
Every Monday, you get an email with exactly what to focus on — top issues, emerging patterns, quick wins, and what got resolved. Read it in two minutes. No dashboard, no filters, no synthesis — just decisions.
· This week's analysis
AI connects the dots across all your feedback — theme, root cause, and what to fix first.
· Urgent issues
Critical items needing immediate attention, ranked by priority score and mention count.
· Quick wins
Easy fixes you can knock out fast. High impact, low effort.
· Trends
Rising and falling issue patterns with week-over-week deltas. What's getting louder, what's fading.
· Week in review
Total feedback, bugs, feature requests, sentiment, and duplicate detection at a glance.
Your schedule
Pick the day, time, and timezone that works for you.
Multiple recipients
Send to your whole team or just yourself. Per-project.
Smart sending
No new feedback? The brief skips that week. No noise.
Good morning —
40 items this week, 3 need attention — Clients accessing internal team channels is top priority. Feedback up 54%.
This week's analysis
Theme: This week is about security and privacy failures — clients can access internal team channels and mobile reliability is breaking down.
Connection: The client channel access creates an immediate confidentiality breach while mobile crashes compound user frustration and erode trust.
Priority: Fix the client channel access first — it's exposing sensitive pricing discussions and project details that could damage client relationships.
Urgent Issues
Clients accessing internal team channels
User reports with urgency — privacy breach concerns create immediate alarm.
View details →
App crashes when sharing images
Reproducible on iOS 17. Users report it started after last Tuesday's update.
View details →
Quick Wins
Add keyboard shortcuts for common actions
3 mentions · 2 users · “Multiple users want keyboard shortcuts for navigating feedback and triaging items faster.”
Smart Alerts
The brief catches patterns. Alerts catch everything else.
The brief gives you weekly clarity. But some things can't wait for Monday — a critical bug, a sentiment cliff, a spike in reports. Alerts handle the in-between.
Critical item alerts
When AI classifies a single feedback item as critical or a high-severity bug, it skips the weekly brief. Email in minutes — one item, full context, no noise.
Anomaly detection
Bug reports spiking above baseline. User sentiment dropping. Feedback volume surging. Triagly monitors these signals continuously and fires an alert the moment a pattern breaks.
One email per hour
Multiple critical items in a 60-minute window batch into one clear alert. You get the signal without the flood.
Five types, all toggleable
Critical feedback, bug spikes, sentiment drops, volume surges, priority spikes — each one is a toggle you can flip per project. Turn off what's not relevant to you.
Go Deeper
When the brief raises a question, ask it.
The brief handles the weekly summary. When you need to dig into a specific issue, AI chat and the feedback list are there — no spreadsheet required.
AI Chat
Ask anything about your feedback — "What are users most frustrated with?" — and get cited answers drawn from your actual data.
Feedback Explorer
Click any item to see the original message, full thread, AI metadata, and history. Every brief item traces back to real feedback.
That's the core loop. Set it up once, get clarity every week.
All features included on every plan — pricing is based on volume only.
No credit card required
Act
Turn feedback into issues.
See something in the brief that needs action? Create an issue in one click. Or set up rules so critical bugs go straight to GitHub and feature requests queue in Linear automatically. You configure it once — Triagly handles the rest.
One-Click Issues
See something in the brief that needs action? Create a pre-filled issue in GitHub, Linear, or Asana with one click. Title, description, and labels included.
Automated Routing
Configure rules by issue type, severity, and confidence threshold. Critical bugs auto-create in GitHub. Feature requests land in Linear. Nothing falls through the cracks.
Integrations are always optional. Triagly works great as a read-only intelligence layer. Request an integration →
Works with your AI tools
Query from wherever you work.
Add Triagly to Claude Desktop, Cursor, or any MCP-compatible client. Query feedback, check trends, and pull priorities without leaving your AI workflow. Same intelligence, no new interface.
MCP server
Triagly ships with a built-in MCP server. Add it to Claude Desktop, Cursor, Windsurf, or any compatible client in one command — your feedback data becomes a tool your AI can call.
One-command setup
npx @triagly/mcp@latest
Works with Claude Desktop, Cursor, Windsurf, and any MCP-compatible client. Available on all plans.
Common questions.
Is it free?
Every plan starts with a 30-day free trial — no credit card required. You'll get at least one complete weekly brief before you need to decide anything.
How accurate is the AI?
Classification runs at ~85-90% accuracy. Every AI prediction is editable, and your corrections improve future results automatically.
Do I need to check a dashboard?
No. The weekly brief lands in your inbox every Monday — that's the primary interface. When you need to go deeper, AI chat and the feedback explorer are there. The dashboard exists but nothing requires you to log in.
What do I need to get started?
Just forward an email, embed a widget, or mention @Triagly in Slack. Setup takes under 5 minutes and it runs itself after that.
What integrations do you support?
Feedback comes in via email forwarding, embeddable widget, Slack, Zendesk, and CSV import — with Intercom coming soon. For issue tracking, GitHub, Linear, and Asana are all supported, but entirely optional. Triagly works great as a read-only intelligence layer.
Can I use Triagly in Claude or other AI tools?
Yes. Triagly includes an MCP server that works with Claude Desktop, Cursor, Windsurf, and any MCP-compatible client. Setup takes one command: npx @triagly/mcp@latest. Available on all plans.
Your users are already telling you what to build.
Triagly makes sure you hear it. Set up in 5 minutes. First brief arrives Monday.
From $29/mo · Unlimited seats · Annual billing saves 20%
No credit card required