16 posts found
Triagly Team·AI handles what humans are worst at: reading hundreds of messages without fatigue, classifying consistently, and detecting patterns across weeks of data. Here's what actually works and what's still hype.
Triagly Team·Saying yes to everything dilutes your product. Saying nothing erodes trust. Here's how to decline feature requests clearly and keep the relationship intact.
Triagly Team·Beta feedback is valuable but noisy. Here's what to collect, what to weight carefully, and what to ignore so you ship something that solves the core problem well.
Triagly Team·Most feedback isn't clearly a bug or a feature request. Here's how to classify the gray areas reliably and why getting it wrong slows down your whole team.
Triagly Team·Most feedback portals fail quietly. The model is wrong: customers won't go out of their way to use a separate tool. Here's why portals struggle and what actually works.
Triagly Team·Continuous discovery works in theory. In practice, most small teams can't sustain the cadence. Here's how to build a discovery habit that doesn't depend on an empty calendar.
Triagly Team·Canny's voting boards aren't for everyone. Here's an honest comparison of alternatives for small teams, from simpler boards to AI-driven feedback analysis.
Triagly Team·The last complaint you heard feels the most urgent. It usually isn't. Here's how recency bias distorts your roadmap and what pattern-first prioritization looks like.
Triagly Team·Closing the ticket isn't the same as solving the problem. Here's how to close the feedback loop after a ship and know whether what you built actually worked.
Triagly Team·Collecting feedback without a dedicated PM or big budget. How bootstrapped startups build a signal loop that works using conversations and tools they already have.
Triagly Team·Critical product issues hide in plain sight. Here's why manual review misses them, what smart alerting looks like, and how to catch fires before they spread.
Triagly Team·You don't need a feedback program or a dedicated PM to start collecting real signal. Here's how solo founders and small teams can get their first 100 pieces of customer feedback from sources they already have.
Triagly Team·Public voting boards or private AI analysis? Compare UserVoice and Triagly to find the right feedback approach for your team, market, and product stage.
Triagly Team·Everyone says their request is urgent. Learn how to cut through the noise with proven prioritization frameworks — Impact-Effort, PIE, and Jobs-to-Be-Done — and build a system that actually works.
Triagly Team·Feedback lives in 5+ places: email, Slack, support tickets, reviews, surveys. Here's how to aggregate it into one place and surface what matters — without adding another dashboard to your workflow.
Triagly Team·It's not laziness. It's infrastructure. Here's why feedback patterns go unnoticed and what actually fixes it.