25 posts found
Triagly Team·AI handles what humans are worst at: reading hundreds of messages without fatigue, classifying consistently, and detecting patterns across weeks of data. Here's what actually works and what's still hype.
Triagly Team·Saying yes to everything dilutes your product. Saying nothing erodes trust. Here's how to decline feature requests clearly and keep the relationship intact.
Triagly Team·Beta feedback is valuable but noisy. Here's what to collect, what to weight carefully, and what to ignore so you ship something that solves the core problem well.
Triagly Team·Most feedback isn't clearly a bug or a feature request. Here's how to classify the gray areas reliably and why getting it wrong slows down your whole team.
Triagly Team·Most feedback tools solve collection. The hard part is synthesis — turning 80 pieces of feedback into a clear signal on what to prioritize. Here's why the bottleneck isn't gathering feedback, it's making sense of it.
Triagly Team·Most feedback portals fail quietly. The model is wrong: customers won't go out of their way to use a separate tool. Here's why portals struggle and what actually works.
Triagly Team·Continuous discovery works in theory. In practice, most small teams can't sustain the cadence. Here's how to build a discovery habit that doesn't depend on an empty calendar.
Triagly Team·Canny's voting boards aren't for everyone. Here's an honest comparison of alternatives for small teams, from simpler boards to AI-driven feedback analysis.
Triagly Team·Your weekly brief is great for patterns. It's bad for fires. Here's how anomaly detection fills the gap — and why smart alerting is different from just getting more emails.
Triagly Team·The last complaint you heard feels the most urgent. It usually isn't. Here's how recency bias distorts your roadmap and what pattern-first prioritization looks like.
Triagly Team·Closing the ticket isn't the same as solving the problem. Here's how to close the feedback loop after a ship and know whether what you built actually worked.
Triagly Team·Most feedback tools wait for you to come to them. We built Triagly around the opposite idea: what if the insights came to you every Monday instead? Here's the thinking behind the weekly brief.
Triagly Team·Collecting feedback without a dedicated PM or big budget. How bootstrapped startups build a signal loop that works using conversations and tools they already have.
Triagly Team·Critical product issues hide in plain sight. Here's why manual review misses them, what smart alerting looks like, and how to catch fires before they spread.
Triagly Team·You don't need a feedback program or a dedicated PM to start collecting real signal. Here's how solo founders and small teams can get their first 100 pieces of customer feedback from sources they already have.
Triagly Team·Public voting boards or private AI analysis? Compare UserVoice and Triagly to find the right feedback approach for your team, market, and product stage.
Triagly Team·Everyone says their request is urgent. Learn how to cut through the noise with proven prioritization frameworks — Impact-Effort, PIE, and Jobs-to-Be-Done — and build a system that actually works.
Triagly Team·Most feedback tools hide duplicates. But when 12 people independently describe the same problem, that's your most valuable prioritization signal. Learn how to use duplicate feedback effectively.
Triagly Team·Manual feedback tagging breaks down at scale. Here's how AI can classify customer feedback automatically — into bugs, feature requests, and sentiment — with no predefined taxonomy or training data required.
Triagly Team·Getting 200+ feedback messages a week? Learn how to analyze customer feedback at scale using AI. Find patterns, spot trends, and make sure every important signal reaches your roadmap.
Triagly Team·Customers report multiple problems in one message. Smart issue splitting detects them automatically, so nothing gets lost. See how it works.
Triagly Team·It's not laziness. It's infrastructure. Here's why feedback patterns go unnoticed and what actually fixes it.
Triagly Team·An honest comparison from someone building one of them. Canny wins for public-facing voting boards, ProductBoard wins for roadmap-heavy teams, and Triagly wins for founders who want weekly clarity without dashboard overhead.
Triagly Team·Tired of logging into multiple tools to track customer feedback? Learn how to centralize feedback from all your channels and get insights delivered straight to your inbox.
Triagly Team·Most teams analyze product feedback in spreadsheets but miss critical patterns. Learn why recency bias fails, how to identify themes across different phrasings, and what actually works for feedback analysis.